Support

Hanlo support helps with account access, Plus access, model audio, speaking practice, privacy questions, and account deletion requests.

Contact

Email support@hanlo.app. Include your app user id, device model, app version, and a short description of the issue when available. Do not include passwords or full payment details.

Subscriptions

Google Play purchases are not enabled in this release. If subscriptions become available, Google Play will manage billing, cancellation, renewal, and refund requests. Hanlo support can then help with purchase-delivery or entitlement issues.

Account Deletion

You can request deletion in Hanlo from Profile -> Login & security -> Delete account. If you cannot access the app, email support@hanlo.app from the email address associated with your account and include “Account deletion request” in the subject line.

Speaking Practice

Speaking-practice recordings are stored on your device and are not available to Hanlo support. If model audio or local recording playback does not work, send the lesson name, device model, app version, and a short description of what happened.